PTGam Privacy Policy – Your Data, Protected

1. Introduction

Welcome to PTGam's Privacy Policy. PTGam is an online gaming platform dedicated to providing Filipino players with a secure, exciting, and fair gaming experience. This Privacy Policy explains how PTGam collects, uses, stores, and protects personal information when you use our website at ptgam.net, our mobile platform, or any of our related services.

By creating an account or using any part of the PTGam platform — whether you're joining a Sabong livestream, grinding Tongits sessions, spinning the Slots, or following your favourite football match — you agree to the terms outlined in this Privacy Policy. If you do not agree with any part of this policy, please do not use our platform.

PTGam is committed to protecting the privacy of all users, especially our kababayan here in the Philippines. We comply with the Republic Act No. 10173 (Data Privacy Act of 2012) and relevant National Privacy Commission (NPC) guidelines. We review and update this Privacy Policy regularly to reflect changes in our services, technologies, and applicable laws.

2. Information We Collect

PTGam collects personal information to operate our gaming platform safely and efficiently. We only collect what is genuinely necessary — nothing extra, nothing shady. Here's a breakdown of the categories of data we gather:

2.1 Account Registration Data

• Full name as it appears on a valid government-issued ID
• Date of birth (to verify you are of legal gambling age — 21 years old and above in the Philippines)
• Email address and mobile number
• Username and encrypted password
• Residential address (province, city/municipality)

2.2 Identity Verification (KYC) Data

• Government-issued ID (e.g., PhilSys, UMID, Passport, Driver's License)
• Selfie or live photo for facial matching
• Proof of billing or address document

2.3 Financial and Transaction Data

• Deposit and withdrawal history, including amounts and timestamps
• E-wallet account references (GCash, Maya, GrabPay, Coins.ph) — we store reference numbers, not your e-wallet PINs
• Bank account details used for InstaPay/PESONet transfers (BDO, BPI, UnionBank, and others)
• Visa/Mastercard card details processed through our PCI-DSS compliant payment gateway

2.4 Usage and Technical Data

• IP address and approximate location (region/province level)
• Device type, operating system, and browser information
• Pages visited, games played, session duration, and click data
• Login timestamps and logout history

2.5 Communications Data

• Messages sent to our customer support team
• Feedback, complaints, and dispute records
• Email and SMS communication history

3. How PTGam Uses Your Information

Every piece of data we collect serves a clear purpose. PTGam does not collect information just for the sake of it. Below is an honest summary of how your personal data gets put to use:

4. Cookies and Tracking Technologies

PTGam uses cookies and similar tracking technologies to make your gaming experience smoother and more personalised. Here's what we use and why:

• Essential Cookies: These are required for the site to function. They keep you logged in, maintain your session, and handle security checks. You cannot opt out of these without leaving the platform.
• Analytics Cookies: These help us understand how players navigate PTGam — which games are popular, where players drop off, and how fast pages load. All analytics data is aggregated and anonymised.
• Preference Cookies: These remember your settings, like your language preference or display choices, so you don't have to reset them every visit.
• Marketing Cookies: With your consent, these help us show you relevant PTGam promotions. You can withdraw this consent at any time via your account settings.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect how some parts of the PTGam platform work.

5. How We Share Your Information

PTGam does not sell your personal data to anyone — full stop. However, to deliver our services effectively, we do share certain information with trusted partners under strict data processing agreements. Here's when and with whom:

• Payment Processors: We share payment-related data with our licensed payment gateway partners to process your deposits and withdrawals via GCash, Maya, GrabPay, Coins.ph, InstaPay/PESONet, and card networks.
• KYC/Identity Verification Providers: Third-party identity verification services help PTGam confirm your identity in line with Philippine anti-money laundering (AML) requirements.
• Cloud Infrastructure Providers: Our servers and databases run on secure, enterprise-grade cloud infrastructure. These providers process data only on our instructions and cannot access it for their own purposes.
• Regulatory Authorities: PTGam is legally required to report certain transactions and player data to relevant Philippine regulatory bodies, including the PAGCOR and the Anti-Money Laundering Council (AMLC) when mandated by law.
• Law Enforcement: If we receive a valid legal order — court warrant, NPC directive, or official government request — we will comply and share the minimum data necessary.

All third-party providers who handle your data on our behalf are bound by data processing agreements that require them to protect your information and use it only as directed by PTGam.

6. Data Retention

PTGam retains your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable Philippine law. Here's a general guide:

• Active accounts: Data is kept for the full duration of your account and updated whenever you provide new information.
• Closed or inactive accounts: We retain records for a minimum of five (5) years after account closure, in line with AML and financial record-keeping regulations.
• KYC documents: Identity verification records are kept for at least five (5) years after the end of the business relationship.
• Support communications: Customer service records are kept for up to three (3) years to help resolve disputes.
• Anonymised analytics data: This may be retained indefinitely as it cannot be linked back to any individual.

Once the retention period expires, PTGam securely deletes or anonymises your data in accordance with our internal data disposal procedures.

7. Your Privacy Rights Under Philippine Law

As a user based in the Philippines, you are protected by Republic Act 10173, the Data Privacy Act of 2012. PTGam fully respects and upholds your rights under this law. You have the right to:

• Be Informed: Know what data we collect about you, why we collect it, and how it is used — which is exactly why this Privacy Policy exists.
• Access: Request a copy of the personal data PTGam holds about you.
• Rectification: Ask us to correct any inaccurate or outdated personal information in your account.
• Erasure: Request deletion of your personal data, subject to legal retention requirements.
• Object: Opt out of certain data processing activities, especially those based on legitimate interest or used for direct marketing.
• Data Portability: Request a machine-readable copy of your data to transfer to another service provider.
• File a Complaint: If you believe PTGam has mishandled your data, you may file a complaint with the National Privacy Commission (NPC) at privacy.gov.ph.

To exercise any of these rights, contact our Data Privacy Officer at support@ptgam.net. We will respond to all valid requests within 15 business days.

8. Security Measures

PTGam invests heavily in keeping your data safe. We know that trust takes years to build and seconds to lose, so we take our security responsibilities seriously. Our technical and organisational safeguards include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers
• AES-256 encryption for sensitive data stored in our databases
• Two-factor authentication (2FA) available for all player accounts
• Regular third-party security audits and penetration testing
• Strict access controls — only authorised PTGam staff with a legitimate business need can access player data
• 24/7 intrusion detection and real-time threat monitoring systems
• Secure data centres with physical access controls

While we do everything we can to protect your data, no online platform can guarantee 100% security. We encourage you to use a strong, unique password for your PTGam account, enable 2FA, and never share your login credentials with anyone.

9. Minors and Age Restrictions

PTGam is strictly an adults-only platform. Our services are available only to individuals aged 21 years old and above, in compliance with Philippine gambling regulations. We do not knowingly collect personal information from anyone below this age limit.

During registration, all players must confirm their age and submit valid government-issued identification for KYC verification. If PTGam discovers that a minor has created an account, we will immediately suspend the account, reverse any transactions where possible, delete the account data, and report the incident to the appropriate authorities if required by law.

If you are a parent or guardian and believe your child has registered on PTGam without your knowledge, please contact us immediately at support@ptgam.net.

10. Changes to This Privacy Policy

PTGam may update this Privacy Policy from time to time to reflect changes in our services, technology, or applicable regulations. When we make material changes, we will notify you through:

• A prominent notice on the PTGam homepage or your account dashboard
• An email notification to your registered address
• An SMS alert to your registered mobile number (for significant changes)

The effective date at the top of this page will always reflect the most recent update. We encourage you to review this Privacy Policy periodically so you stay informed about how PTGam handles your personal information. Your continued use of the platform after any update constitutes acceptance of the revised policy.